Start with the customer’s need.
“Too far from the subway” and “too much on my phone bill” call for different answers. I start with the concern, then work toward a recommendation.
← All workCustomer conversations.
400%+ of target.
Above target.
Ten mobile lines.
Understand Explain Follow through
Uhomes & Spectrum Business / Sales & CRM
Customer conversations.
Measurable sales.
People rarely need another pitch. They need an answer to the thing holding them back. At Uhomes and Spectrum Business, I used neighborhood walks, plan comparisons, negotiation and follow-up to help customers decide, and exceeded the sales targets in both roles.
400%+Uhomes monthly target20+ deals/month across three months
300%Spectrum internet target3 sales / 1 goal · one month
Nearly 4×Spectrum mobile targetNearly 20 / 5 goal · one month
At a glance
- The work
- Property consulting at Uhomes and business connectivity sales at Spectrum.
- My contribution
- Customer conversations, follow-up and CRM-supported sales work using Salesforce and Buyflow.
- The evidence
- Uhomes: 20+ deals per month across three months, against a goal of 5. Spectrum: 3 internet and nearly 20 mobile sales in one month.
UHOMES × SPECTRUM BUSINESS / SALES
400%+
of monthly sales targetUHOMES · 20+ DEALS/MONTH · THREE MONTHS
300%Spectrum internet KPI
3 sales / 1 goal · one month
3 sales / 1 goal · one month
Nearly 4×Spectrum mobile KPI
Nearly 20 / 5 goal · one month
Nearly 20 / 5 goal · one month
01 / Uhomes · New York real estate
400%+ of target.
Across three months.
The monthly goal was 5 deals. I closed 20+ per month across three months: at least 400% of target in each of those months.
New York Real Estate Salesperson License · Obtained 2025Deals per month · across three months
Monthly target
5
Result
20+
400%+ of target20+ deals ÷ 5-deal monthly goal
Customer relationships
Helping a search become a decision.
- The hesitation
- Would the neighborhood and commute work in everyday life?
- My response
- I walked clients around the area, pointed out nearby amenities and timed the subway-to-building walk. I also negotiated with buildings for better offers.
- The principle
- Make the decision tangible. Some client relationships became friendships, reflecting the personal nature of the work.
02 / Spectrum Business · New York
Above target.
Across both product lines.
Before recommending a switch, I compared the customer’s existing plan with the available options. In one month, I made 3 internet sales and nearly 20 mobile sales against goals of 1 and 5.
Internet sales
Monthly target
1
Result
3
Mobile sales
Monthly target
5
Result
Nearly 20
One-month result. Internet: 300% of target. Mobile: nearly 4× target; the reported mobile count is approximate.
Spectrum / A customer example
Ten mobile lines.
One point of contact.
For one customer in Chinatown, switching meant moving ten mobile lines, including her staff’s. I helped her through the process, so she had one person to come back to when questions came up.
- Before the recommendation
- I compared customers’ current mobile plans with Spectrum’s options to assess whether switching would benefit them.
- Through the transition
- For this customer, I supported the transfer of all ten lines, including her staff’s. The sale included practical help throughout the process.
This is one customer example, separate from the one-month KPI figures above.
The work behind the numbers
Follow-through, supported by CRM.
I used Salesforce and Buyflow to support the sales process. The systems helped keep track of the work; listening, following up and making the next step clear were still my job.
Make the options clear.
At Uhomes, I made neighborhood and commute questions tangible through walks and timed routes. At Spectrum, I compared the customer’s existing mobile plan with available options before recommending a switch.
Keep the conversation moving.
I keep the conversation connected to a practical next step, whether that means clarifying an offer, following up on a property or helping with a mobile transfer.
SalesforceBuyflowNeeds discoveryCustomer follow-up
Get in touch
Let’s talk about
what’s next.
Looking for someone who can bring an idea, ask the right questions and keep things moving? I’m looking for my next marketing, partnerships or account-facing role.